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Our approach to Shopper Insight
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Grocery:
Recent industry research by IGD shows the UK grocery market to be in growth with the market in 2005 being estimated as being worth £120bn.

Convenience is catching
Recent research by Nunwood among 800 grocery shoppers shows that c.40% say they are doing more small scale shopping trips as and when required compared to 5 years ago. A further 1/ 3 say that their behaviour hasn’t changed.



Thinking generally about the way you do your grocery shopping these days, compared to 5 years ago would you say that more or less of your grocery shopping
is done on small, as and when occasions, as opposed to large grocery shops?

Interestingly older age groups do not differ significantly from younger sections of the population, who you would expect to be doing more frequent small scale shopping trips, in this respect.

So convenience shopping is catching and spreading out from the young to the wider market.

A better use of time

What are the reasons for this?

43% of those we interviewed claimed their changing behaviour was due to a desire to make better use of their time whilst a further 31% said it was down to the pressures of work.

This is in-line with ONS time use survey results, which suggest that people are spending less time shopping and more time involved in leisure pursuits or work.

Click here to view related diagram


The Quest for Fresh

Interestingly 15% said it was to ensure they had fresher products, since less frequent larger scale shopping result in things going off in the fridge.

The Implication for grocery retailers

You need to be increasingly mindful of the importance of small scale shopping trips to your bottom line. These trips are likely to be far more diverse in terms of the shoppers circumstances when they are undertaken and as a result the needs and wants of shoppers in your stores is only set to become ever more complex.

To be successful you must recognise this diversity of shopper needs and take steps to ensure that your store offer is geared to cater to them.


View related article: Customer Insight

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Nunwood: "Profit Through Knowledge"


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"Pressures on individuals time, and a growing desire to maximise quality time amongst an increasingly savvy and fragmented customer base are forcing grocery multiples to re-evaluate their business models on a holistic and customer centric basis"

Ian Addie,
Lead Consultant: Consulting

info@nunwood.com

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